Defect Triage and Prioritization

Owned by Maria Kutkina
Last updated: Jan 10, 2024
1 min read

  • The Contractor’s service manager or BA will collaborate with appropriate stakeholders multiple times a week to triage UAT defects. This involves:

  • Gathering additional information to diagnose issues.

  • Assessing whether defects align with acceptance criteria or require escalation.

  • Setting ticket priorities with stakeholders to guide resolution timelines.

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