Success Factors

Success Factors Identified by Client	Implementation Strategy Proposed by Contractor

Success Factors Identified by Client	Implementation Strategy Proposed by Contractor
End-user input into the Solution design	Co-creation methodology Collaborative Content Creation
Third party recommended best practices on successful adoption	Change management and consistent communication strategy Change Management Strategy and Related Samples
An initial focus on the highest value functionality	Prioritization system (weighted score, e.g. WSJF) informed by stakeholder input
A comprehensive view of customer information from a single interface	Role-based dashboards and homepages Sales Agent Workspace
Internal ownership and support of the application after the initial rollout	Clear assignment of roles and content management responsibilities with role-based instructions
An ongoing training strategy	Role-based enablement program: trainings (incl. self-onboarding for hew hires), workshops, ongoing Q&A, feedback platform (incl. anonymous feedback) https://wmdemo.atlassian.net/wiki/spaces/POR/pages/26574866