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Success Factors

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Success Factors Identified by Client

Implementation Strategy Proposed by Contractor

End-user input into the Solution design

Co-creation methodology Collaborative Content Creation

Third party recommended best practices on successful adoption

Change management and consistent communication strategy Change Management Strategy

An initial focus on the highest value functionality

Prioritization system (weighted score, e.g. WSJF) informed by stakeholder input

A comprehensive view of customer information from a single interface

Role-based dashboards and homepages https://wmdemo.atlassian.net/wiki/spaces/SAW/overview

Internal ownership and support of the application after the initial rollout

Clear assignment of roles and content management responsibilities with role-based instructions

An ongoing training strategy

Role-based enablement program: trainings (incl. self-onboarding for hew hires), workshops, ongoing Q&A, feedback platform (incl. anonymous feedback) /wiki/spaces/POR/pages/26574866

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