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Success Factors Identified by Client | Implementation Strategy Proposed by Contractor |
|---|---|
End-user input into the Solution design | Co-creation methodology Collaborative Content Creation |
Third party recommended best practices on successful adoption | Change management and consistent communication strategy Change Management Strategy |
An initial focus on the highest value functionality | Prioritization system (weighted score, e.g. WSJF) informed by stakeholder input |
A comprehensive view of customer information from a single interface | Role-based dashboards and homepages https://wmdemo.atlassian.net/wiki/spaces/SAW/overview |
Internal ownership and support of the application after the initial rollout | Clear assignment of roles and content management responsibilities with role-based instructions |
An ongoing training strategy | Role-based enablement program: trainings (incl. self-onboarding for hew hires), workshops, ongoing Q&A, feedback platform (incl. anonymous feedback) /wiki/spaces/POR/pages/26574866 |
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