Change Management Framework
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The foundation of the proposed Change Management Strategy is the Enterprise Transformation Methodology by John Kotter. Kotter analyzed the most common mistakes leading to transformation failures and reverse-engineered the actions needed to achieve success.
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Critical Factors for Successful Intranet Implementation and Recommended Actions
SUCCESS FACTOR | ACTION STEPS |
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Ensuring Senior Stakeholders' Buy-InIt’s crucial to get buy-in from all leaders and managers before taking any action. Leaders should champion the effort across the company, using both official communication channels and informal methods. | Interviews with Senior Stakeholders Identifying each stakeholder’s business priorities and issues that affect them directly in order to prioritize efforts and deliver features with the highest relevant impact first. |
Granular Understanding of Employees' Real Pain PointsGeneric benefits like better communication or improved cross-team collaboration need to be distilled down to the friction points which prevent employees from doing their best work. | Interviews / Discovery Workshops with Employees Gathering requirements directly from conversations with end users is critical for identifying the root of process problems and delivering functionality that effectively addresses these issues. |
Delivering Tangible Outcome QuicklyThe best way to make employees excited about the Intranet initiative is to demonstrate that practical results can be achieved as soon as within couple days. | Solving a “Quick Win” Case with s Small GroupPrioritize the least costly initiatives that have the potential to yield high and quick returns and help winning Advocates for the Intranet project. |
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