Here are some examples of ranked and non-ranked lists of ITSM / CMDB Solutions / Vendors.
- Final Shortlist to be decided upon
Some core or distinct features comparison table… features list is to be defined as the research progresses
Vendor | Atlassian | ServiceNow | more to come… |
|---|---|---|---|
Product(s) | Assets within Jira Service Management Premium Tier. Previously - Insight app by Mindville, acquired by Atlassian in 2020 | ITOM, ADM, ITSM | |
Deployment | Server, Cloud | Cloud | |
OOB | none * there are so-called object schema templates (just 3 - for HR, IT, Facilities) but they can not be considered data models, as they are very simplistic and serve as a starting point for building up own model. Only IT could be used as somewhat of a data model proxi - see how they look below   | Common Service Data Model (CSDM) All ServiceNow products were sharing common data platform and were covered by CMDB capabilities, but there was no common data model offered to customers (they positioned it as “you can do whatever you want”). In 2017 ServiceNow made an attempt to develop a data model for themselves internally as they could not go on with product development without having such model. Upon a few iterations, CSDM was born. Now it is the default model which customers get when purchasing any of the related products.  
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