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Software Development KPIs and Metrics

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Stakeholder perspective defines filtering options:

  • Individual | Team | Department | Organization

  • Application | Service | Product | Stream | System

  • Program | Portfolio | Value Stream

Value Metrics
Value realization, ROI, impact on revenue / cost, CAPEX vs OPEX, etc.

Cost (e.g., per service/unit/release/transaction)

Cost of Delay, Downtime

Customer Value

Customer Satisfaction

Net Promoter Score (NPS)

ROI | NPV | CapEx | OpEx  AARRR (Pirate Metrics) – Acquisition, Activation, Revenue, Retention, Referral

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