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Freshworks

Canfigure

Who Is The Largest Manufacturers Of CMDB Software Market Worldwide?

  • Micro Focus

  • Ralph

  • BMC Atrium CMDB

  • OneCMDB

  • IBM

  • HPE

  • CMDBuild

  • ServiceNow

  • iTop

  • i-doIT

The Configuration Management Database or CMDB is an ITSM process that is predominantly being used in datacenters to manage their Configuration Items (CIs).

Market shares of prominent competitors

Main competitors as

Main competitors asof 2018 include, according to the IT market research companyAppsRunTheWorld:

  • ServiceNow (approx. 36.8%)

  • Atlassian (JIRA Service Desk) (approx.13%)

  • BMC Software, Inc.

  • Ivanti

  • LogMeln, Inc.

  • Microsoft

  • IBM

  • SolarWinds

  • CA Technologies Broadcom

  • ASG Technologies

  • Others

The same study, which is carried out annually indicates changes in market share from 2015 to 2018:

Others: shares shifted among remaining vendors.

  • SAP, Axios systems (ASSYST), ASG Technologies, CA Technologies, IBM: market share diminished

  • SolarWinds, BMC, LogMeIn, Ivanti (merged from HEAT and Landesk), Microsoft: market share increased

https://www.metamorphant.de/blog/posts/2020-04-15-jira-service-desk-vs-service-now/

High Level Facts and Historic Background

Vendor

Atlassian

ServiceNow

CMDB Related Products

Assets within Jira Service Management Premium Tier. Previously - Insight app by Mindville, acquired by Atlassian in 2020

ITOM, ADM, ITSM

Deployment

Server, Cloud

Cloud

Underlying data model

none

* there are so-called object schema templates (just 3 - for HR, IT, Facilities) but they can not be considered data models, as they are very simplistic and serve as a starting point for building up own model. Only IT could be used as somewhat of a data model proxi - see how they look below

 People object schema template
people object schema.gif
 IT Asset Management object schema template
IT Asset Mngmnt.gif

Common Service Data Model (CSDM)

All ServiceNow products were sharing common data platform and were covered by CMDB capabilities, but there was no common data model offered to customers (they positioned it as “you can do whatever you want”).

In 2017 ServiceNow made an attempt to develop a data model for themselves internally as they could not go on with product development without having such model. Upon a few iterations, CSDM was born. Now it is the default model which customers get when purchasing any of the related products.

 CSDM Conceptual model
image-20240202-043532.png
 CSDM Detailed CM
CSDM4.png

Child

List of 10 https://www.device42.com/blog/2020/02/24/10-cmdb-tools-you-need-to-consider-in-2020/

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