Apps Run the World CMDB Vendors, 2018
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ServiceNow | Atlassian | BMC Software, Inc. | Ivanti | LogMeln, Inc. | Microsoft | IBM | SolarWinds | CA Technologies Broadcom | ASG Technologies | Others |
Micro Focus
Ralph
BMC Atrium CMDB
OneCMDB
IBM
HPE
CMDBuild
ServiceNow
iTop
i-doIT
The Configuration Management Database or CMDB is an ITSM process that is predominantly being used in datacenters to manage their Configuration Items (CIs).
Market shares of prominent competitors
Main competitors as of 2018 include, according to the IT market research companyAppsRunTheWorld:
The same study, which is carried out annually indicates changes in market share from 2015 to 2018:
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Others: shares shifted among remaining vendors.
SAP, Axios systems (ASSYST), ASG Technologies, CA Technologies, IBM: market share diminished
SolarWinds, BMC, LogMeIn, Ivanti (merged from HEAT and Landesk), Microsoft: market share increased
https://www.metamorphant.de/blog/posts/2020-04-15-jira-service-desk-vs-service-now/
High Level Facts and Historic Background
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Vendor
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Atlassian
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ServiceNow
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Here are some examples of ranked and non-ranked lists of ITSM / CMDB Solutions / Vendors. Details you will find in child pages under this page.
I would go through those which are not familiar to me and give my list of suggestions. For now:
- ServiceNow, SolarWinds, Ivanti, Atlassian, BMC - for sure
- Freshservice, Easyvista, ManageEngine, TOPDesk, SysAid - probable
- Add more rankings (Forrester, G2, IDC)
- Final Shortlist for research to be decided upon
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Some core or distinct features comparison table… features list is to be defined as the research progresses
- decide whether comparative table is needed and if yes - which parameters to compare
Vendor | Atlassian | ServiceNow | more to come… |
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Product(s) | Assets within Jira Service Management Premium Tier. Previously - Insight app by Mindville, acquired by Atlassian in 2020 | ITOM, ADM, ITSM | |
Deployment | Server, Cloud | Cloud |
OOB | none * there are so-called object schema templates (just 3 - for HR, IT, Facilities) but they can not be considered data models, as they are very simplistic and serve as a starting point for building up own model. Only IT could be used as somewhat of a data model proxi - see how they look below
| Common Service Data Model (CSDM) All ServiceNow products were sharing common data platform and were covered by CMDB capabilities, but there was no common data model offered to customers (they positioned it as “you can do whatever you want”). In 2017 ServiceNow made an attempt to develop a data model for themselves internally as they could not go on with product development without having such model. Upon a few iterations, CSDM was born. Now it is the default model which customers get when purchasing any of the related products.
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