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Customer Success Manager
Remote / Hybrid mode from any of the countries where we have a legal entity.
Dutiesand Responsibilities
Duties and responsibilities of a Customer Success Manager may vary depending on the business or industry. Successful Customer Success Managers will help increase customer retention by establishing themselves as credible authorities in the industry to build and maintain customer relationships. Examples of Customer Success Manager duties and responsibilities include:
Establish and maintain customer relationships
Establish customer service policies and practices
Provide high-level technical and product support
Supervise and develop customer success teams
Required Skills and Qualifications
A successful Customer Success Manager candidate will have various prerequisite skills and qualifications to perform the required duties, including impeccable customer service skills as well as strong written and verbal communication skills. A Customer Success Manager should have thorough knowledge of the industry and be a credible authority in that domain. A quality Customer Success Manager candidate should be proficient with word processing and presentation software. Additionally, quality candidates will have the ability to quickly learn about your company’s products and services to establish themselves as experts in the field.
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Impeccable customer services skills
Knowledge of best practices in customer service and retention
Proficient with applicable software applications
Strong written and verbal communication
Strong aptitude for technical software products
Education and Training Requirements
Successful Customer Success Managers establish themselves as trusted advisors with strong domain knowledge in their industry. A quality Customer Success Manager candidate will have education, certification and training appropriate to your industry. For example, a quality candidate for a financial or accounting firm may have earned a degree from a four-year college or university in finance, accounting or a related discipline. A quality candidate for a software company may have education and training in computer science, programming languages or a related discipline. A quality Customer Success Manager candidate for your company should have education, certification and training in a discipline relevant to your industry.
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