TeleCom Solutions, a leading Telecom SaaS developer and managed service provider, has been a pioneer in the industry since 2007. With a global presence spanning five offices worldwide and a dedicated team of 120 employees, the company has established itself as a key player in telecom software development and service management.
1. Sales
TeleCom Solutions operates with a team of 10 outside account executives (AEs) distributed across nine U.S. census regions, Canada, and supported by three sales development representatives (SDRs). The sales structure includes regional sales managers (RSMs), sales engineers (SEs), and a major account representative. Sales processes involve a complex quoting system tailored to specific customer requirements.
Business Numbers:
- In 15 years, TeleCom Solutions has acquired over 300 customers globally.
- The company's addressable market includes over 10,000 telecom companies.
2. Marketing
The marketing department, led by a marketing manager, employs a multi-faceted strategy to generate leads. Approximately half of the leads come from the company website, with additional contributions from trade shows, webinars, and referrals. Thought leadership is fostered through CEO-authored blog posts, driving engagement and lead conversion.
Business Numbers
- TeleCom Solutions' marketing efforts have resulted in a substantial online following and lead generation.
- The company's website attracts leads from diverse sources, contributing to a well-rounded marketing approach.
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3. Managed Services and Support
TeleCom Solutions provides efficient customer support with three inside customer support representatives (CSRs). The support system includes remote diagnostics for 90% of deployed kiosks and a robust issue resolution process.
Business Numbers
The company remotely resolves approximately 75% of support issues.
A knowledge base maintained by the IT department aids in issue resolution and customer empowerment.