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Communication and Collaboration

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  • Google Workspace for emails, calendar, and internal communication.

    • Gmail

    • Calendar

    • Chat

    • Meets for internal calls

  • Zoom and MS Teams for customer calls.Google Chat for messaging.

  • Slack (free version) is used by development team for chat chatting and file exchange.

Document Creation and Management

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  • Microsoft Office Online for various document-related tasks.

    • XLS spreadsheets for reporting project status, client score, and strategic prioritization.

    • PowerPoint for presentations, both internal and customer-facing.

    • MS Word for customer proposals, later converted to PDF .

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  • Google Docs

Information and Document Storage and Sharing

  • Google Drive for all internal documentation

  • Dropbox for file storage and accessibility.archived files

  • Confluence for technical documentation and knowledge articles for clients

Software Development

  • Atlassian Suite: Jira Software for development project management

    .

  • Confluence for documentation, in conjunction with Google Docs.

  • GitLab as a code repository

    .

Customer

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Relations

  • Pipedrive CRM for managing customer relationships, marketing and sales processes.

  • Google Drive for creating and sharing proposals, sales orders, invoices, and contracts

The current tool segmentation has led to challenges in seamless integration and overall system management. Modernization efforts are essential to streamline processes, foster collaboration, and eliminate operational siloes.