Communication and Collaboration
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Google Workspace for emails, calendar, and internal communication.
Gmail
Calendar
Chat
Meets for internal calls
Zoom and MS Teams for customer calls.Google Chat for messaging.
Slack (free version) is used by development team for chat chatting and file exchange.
Document Creation and Management
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Microsoft Office Online for various document-related tasks.
XLS spreadsheets for reporting project status, client score, and strategic prioritization.
PowerPoint for presentations, both internal and customer-facing.
MS Word for customer proposals, later converted to PDF .
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Google Docs
Information and Document Storage and Sharing
Google Drive for all internal documentation
Dropbox for file storage and accessibility.archived files
Confluence for technical documentation and knowledge articles for clients
Software Development
Atlassian Suite: Jira Software for development project management
.Confluence for documentation, in conjunction with Google Docs.
GitLab as a code repository
.Customer
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Relations
Pipedrive CRM for managing customer relationships, marketing and sales processes.
Google Drive for creating and sharing proposals, sales orders, invoices, and contracts
The current tool segmentation has led to challenges in seamless integration and overall system management. Modernization efforts are essential to streamline processes, foster collaboration, and eliminate operational siloes.