Stakeholder perspective defines filtering options:
Individual | Team | Department | Organization
Application | Service | Product | Stream | System
Program | Portfolio | Value Stream
Value Metrics
Value realization, ROI, impact on revenue / cost, CAPEX vs OPEX, etc.
Cost (e.g., per service/unit/release/transaction)
Cost of Delay, Downtime
Customer Value
Customer Satisfaction
Net Promoter Score (NPS)
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Focus on Desired Behaviors
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Aim for Meaningful Metrics
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