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The foundation of the proposed Change Management Strategy is the Enterprise Transformation Methodology by John Kotter. Kotter analyzed the most common mistakes leading to transformation failures and reverse-engineered the actions needed to achieve success.

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Critical Factors for Successful Intranet Implementation and Recommended Actions

SUCCESS FACTOR

ACTION STEPS

🚩 Ensuring Senior Stakeholders' Buy-In

It’s crucial to get buy-in from all leaders and managers before taking any action. Leaders should champion the effort across the company, using both official communication channels and informal methods.

(tick) Interviews with Senior Stakeholders

Identifying each stakeholder’s business priorities and issues that affect them directly in order to prioritize efforts and deliver features with the highest relevant impact first.

🚩 Granular Understanding of Employees' Real Pain Points

Generic benefits like better communication or improved cross-team collaboration need to be distilled down to the friction points which prevent employees from doing their best work.

(tick) Interviews / Discovery Workshops with Employees

Gathering requirements directly from conversations with end users is critical for identifying the root of process problems and delivering functionality that effectively addresses these issues.

🚩 Delivering Tangible Outcome Quickly

The best way to make employees excited about the Intranet initiative is to demonstrate that practical results can be achieved as soon as within couple days.

(tick) Solving a “Quick Win” Case with s Small Group

Prioritize the least costly initiatives that have the potential to yield high and quick returns and help winning Advocates for the Intranet project.