Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  •  Final Shortlist to be decided upon
Page Properties Report

Some core or distinct features comparison table… features list is to be defined as the research progresses

Vendor

Atlassian

ServiceNow

more to come…

Product(s)

Assets within Jira Service Management Premium Tier. Previously - Insight app by Mindville, acquired by Atlassian in 2020

ITOM, ADM, ITSM

Deployment

Server, Cloud

Cloud

OOB
(out of the box) Data Model

none

* there are so-called object schema templates (just 3 - for HR, IT, Facilities) but they can not be considered data models, as they are very simplistic and serve as a starting point for building up own model. Only IT could be used as somewhat of a data model proxi - see how they look below

Expand
titlePeople object schema template
people object schema.gifImage Added
Expand
titleIT Asset Management object schema template
IT Asset Mngmnt.gifImage Added

Common Service Data Model (CSDM)

All ServiceNow products were sharing common data platform and were covered by CMDB capabilities, but there was no common data model offered to customers (they positioned it as “you can do whatever you want”).

In 2017 ServiceNow made an attempt to develop a data model for themselves internally as they could not go on with product development without having such model. Upon a few iterations, CSDM was born. Now it is the default model which customers get when purchasing any of the related products.

Expand
titleCSDM Conceptual model
image-20240202-043532.pngImage Added
Expand
titleCSDM Detailed CM
CSDM4.pngImage Added