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Assets within Jira Service Management Premium Tier. Previously - Insight app by Mindville, acquired by Atlassian in 2020

ITOM, ADM, ITSM - all products were sharing common data platform since emergence, were covered by CMDB capabilities

Server, Cloud

Cloud

none

* there are so-called object schema templates (just 3 - for HR, IT, Facilities) but they can not be considered data models, as they are very simplistic and serve as a starting point for building up own model. Only IT could be used as somewhat of a data model proxi - see how they look below

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title People object schema template
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title IT Asset Management object schema template
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Common Service Data Model (CSDM)

All ServiceNow products were sharing common data platform and were covered by CMDB capabilities, but there was no common data model offered to customers (they positioned it as “you can do whatever you want”).

In 2017 ServiceNow made an attempt to develop a data model for themselves internally as they could not go on with product development without having such model. Upon a few iterations, CSDM was born. Now it is the default model which customers get when purchasing any of the related products.

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title CSDM Conceptual model
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title CSDM Detailed CM
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