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https://www.metamorphant.de/blog/posts/2020-04-15-jira-service-desk-vs-service-now/
High Level Facts and Historic Background
Vendor | Atlassian | ServiceNow | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
CMDB Related Products | Assets within Jira Service Management Premium Tier. Previously - Insight app by Mindville, acquired by Atlassian in 2020 | ITOM, ADM, ITSM - all products were sharing common data platform since emergence, were covered by CMDB capabilities | |||||||||||
Deployment | Server, Cloud | Cloud | |||||||||||
Underlying data model | none * there are so-called object schema templates (just 3 - for HR, IT, Facilities) but they can not be considered data models, as they are very simplistic and serve as a starting point for building up own model. Only IT could be used as somewhat of a data model proxi - see how they look below
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List of 10 https://www.device42.com/blog/2020/02/24/10-cmdb-tools-you-need-to-consider-in-2020/