Requirement | Description | Component | Priority | Persona | ||||||||
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Automatic Voicemails | The solution helps sales representatives to record and set up automated voicemails. It allows uploading and saving pre-recorded message files. | Sales Manager | ||||||||||
Built-in Caller | The solution provides a built-in telephonic caller to click directly and make calls to the contacts without leaving the application. | |||||||||||
Call Logs | The solution automatically logs all incoming and outgoing calls. It also has provisions to manually log a call and map it to an existing lead or create a new lead. | |||||||||||
Call Popup | The solution provides a call pop-up window to add notes, create follow-up tasks, or assign the contact to another sales representative. | |||||||||||
Call Reminders | The solution allows setting reminders for upcoming calls and sends alerts for missed ones. | |||||||||||
Call Scheduling | The solution allows scheduling phone calls at a later date, including offering an at-a-glance view of oneself and teammates' call schedules. | |||||||||||
Call Tagging | The solution allows assigning each call a custom tag to sort calls into categories or identify call types. | Call | Future | |||||||||
Canned Responses | The solution provides pre-determined email responses to commonly asked questions for support agents to reply to prospects quickly.
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Direct Email Communication | The solution provides a standard email configuration to send and receive emails directly from the solution itself. | High | Done | |||||||||
Email Association with CRM Records | The solution automatically associates all incoming and outgoing emails with the respective contact record and allows instantly replying to emails, sharing quotes, adding follow-ups, and making notes. | |||||||||||
Email Client Integration | The solution enables integrating popular email clients such as Gmail and Outlook to send and receive emails directly from the email client itself. | |||||||||||
Email Scheduling | The solution allows scheduling emails to go out at a specified date and time and facilitates choosing from several pre-selected times or even a custom time period. It enables editing the scheduled emails before delivery. | Marketing | ||||||||||
Email Status | The solution provides real-time notifications for sent emails whenever a prospect opens an email or set follow-up reminders. | Marketing | ||||||||||
Email Templates | The solution offers pre-built email templates or helps create a template from scratch to send mass emails to leads/contacts as a campaign or trigger a workflow rule. | Marketing | ||||||||||
Mass Email | The solution allows sending individual and personalized emails to campaign members and recipients on contact and lead lists. | M | ||||||||||
Artificial Intelligence in Email Management | The solution uses Artificial Intelligence to analyze email text in real-time and suggests tasks and email responses. It helps to deliver emails to the prospects when they are likely to engage. | Future | Sales | |||||||||
SMS Analytics | The solution provides insights into the text messages' performance, including analyzing which templates received higher responses from the target customer base. | SMS | Future | Sales | ||||||||
SMS Interaction | The solution allows reaching prospects and customers through SMS and sending them personalized texts using the data stored in the CRM. | SMS | ||||||||||
SMS Scheduling | The solution allows scheduling the text messages as per the time zone of the customers and prospects. | SMS | ||||||||||
SMS Templates | The solution allows creating text message templates and save them for later use. | SMS |
3. Dashboards and Reports
Jira Legacy | ||||||
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Requirement | Description | Component | Priority | Persona |
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Activity Reports | The solution provides out-of-the-box customizable reports to view the Emails, Phone Calls, Tasks, and Appointments associated with team members. | |||
API Usage Dashboard | The solution offers dashboards to track the company's account API usage and get information about the API consumers, API usage pattern, average daily usage, usage access points, and the API methods being used. | Future | ||
Call Analytics | The solution provides visualizations and reports to help visualize call data and measure the sales team's performance. | |||
Charts and Visualizations | The solution allows for generating interactive charts with drill-down capabilities, customized to visualize large quantities of data graphically. It offers multiple visualizations such as Bar, Line, Funnel, Table, Column, Donut, Pie chart, Area maps, Heat maps, etc. | |||
Customizable Dashboard | The solution provides a visual drag-and-drop editor to customize the dashboard with charts, reports, or engagement analytics. | |||
Dashboard Sharing | The solution allows users to share their dashboards with others, export them as a PDF, or set schedules to send it to selected users via email. | |||
Deal Reports | The solution helps generate detailed reports such as deals closed in the current month, daily revenue, sales stages, etc. | |||
Pre-built Reports | The solution provides an array of pre-built report templates to get a snapshot of sales performance, track milestones, or drill-down using saved searches and filters. It is also possible to set up re-useable templates using KPIs to be used later. | |||
Report Sharing | The solution enables exporting reports as PDF, XLS, or CSV files, or by scheduling automatic delivery on a recurring basis. | |||
User Homepage or Dashboard | The solution offers a user homepage or dashboard, displaying a customizable summary view of the assigned leads, opportunities, tasks, alerts, gadgets, recent activities, recommendations, visualizations, etc. | High | Sales |
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